Frequently Asked Questions
What standard of quality should I expect when ordering from you?
You should expect nothing less than the best from cooljackets.us. Maintaining quality in all our products is one of our primary concerns. To ensure that we use genuine cowhide leather and wool, or other fabrics as needed. It is vital for us to provide our customers with clothing that is both comfortable and durable. As long as the apparel is not exposed to harsh conditions and washed with appropriate care, there will be no complaints
Do you offer customization?
We enjoy the creativity and innovation it takes to customize a clothing piece. This is why love to provide our customers with exclusive fits made just for them. Our designers are skilled at meeting your measurement and design expectations. Simply contact us via email or our wonderful customer support who are available round the clock for your specifications. The items you receive will exceed your expectations in quality, cut, and design
How do I know what size to order?
Please do refer to our size chart. If you are unsure, write a note in the order note section (at the checkout) that you need sizing guidance or mention your measurements
How can I pay for my order?
We accept payments via PayPal, as well as all major credit cards.
How long is the average delivery time?
The average delivery time at cooljackets.us is 14-18 business days. However, the period can vary if you have ordered a customized piece(s). It takes slightly more time to tailor exclusively measured products and we do not compromise on the quality. So, the delivery time for custom-made apparel can go above.
What about the quality of your jackets?
We pride ourselves in making high-quality jackets. We use thick wool and genuine cowhide leather making our jackets durable to stand up for many years.
Can I make any changes to my order after placing it?
Alterations can certainly be made in your order after you have placed it. But kindly make sure to inform us via email at info@cooljackets.us.com about the changes within the first 24-hours after placing the order. All orders go forward to processing once the 24-hours is over, making it regretfully impossible to change them
Is it possible to cancel my order after placement?
Of course, cancellation of an order is possible even after you have placed it. But the same 24-hour rule applies here as well. We can only alter or cancel your order within that span so please bear that in mind.
Are my account details secure with you?
Shopping at cooljackets.us is a very secure experience. We make sure that all your private details are encrypted to keep them from harm. Our network is being monitored and updated by experts all the time to prevent any cybercrime. You can complete your transactions without fear while elevating your wardrobe.
Do you offer returns and exchanges?
es, with certain limitations. Please do read and accept our Return and Refund policy
Do you have any stores where I can purchase my jacket?
All orders are placed through our website.