Please Read Our EASY AND QUICK RETURN/EXCHANGE and REFUND POLICY:
cool jackets is an online shopping platform that promises to follow every policy that is featured on our website and we never misguide our customers as we never want to lose our valuable customers. At first, we believe in serving each n every buyer with the best and most reliable services. Thus, we have created this flexible return and exchange policy to benefit our clients and keep them satisfied. We strictly follow the 30 Days Easy Return and refund Policy having a few terms and conditions.
If any of our customers aren’t 100% satisfied so they can return or exchange items, as your satisfaction means everything to us.
How to Return?
We are committed to getting you a perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
- All returns are accepted within the 30 days time period after delivery. Once this timeline is over, we will not be responsible for any returns or refunds.
- To get approval for a return, simply send us an email at email@example.com (within 24 hours) of receiving the parcel.
- Mention your name, order number, and email address, attach photos of the product you have received and state the reason for return. Our sales representative will get back to you within 24-48 working hours to serve you in the best possible way.
- Once you get the approval for the return, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
- The product must be unused, in excellent condition, and in its original packaging. Otherwise, we do not accept your return, and no refund or exchange will be given.
- Traceable pre-paid shipping methods apply to all packages. The buyer will be liable to pay the shipping fees.
- All returns shall be made within 30 days.
- The customized jackets will not be returned, as it is specifically made on request.
For any further questions, feel free and contact us at “firstname.lastname@example.org
IN WHICH CIRCUMSTANCES WE OFFER RETURN & REFUND:
- WRONG PRODUCT:
If you discover your order is flawed please contact us by E-mail: email@example.com With photos of the wrong product.
- What is the restocking fee?
No restocking fee
How Will Customers Get the Return label?
For defective products: Customer Responsibility
For customer remorse: Customer Responsibility
If you find your product defective please contact us: at firstname.lastname@example.org With photos of the defective product [ no send to return the defective product ] we will send immediately a new product.
We only exchange products if they are damaged or have size issues. If you need to exchange your product for the same product please email us at email@example.com We will process the free exchange,
The customer is also entitled to refund/return, in the following cases
- Wrong product received by the customer
- Products have some defects
- Product damaged in shipping
- Product tampers
- A refund is eligible 30 days from the date of delivery, only with proof of purchase found in your order confirmation email.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- A refund will be made to your original payment method.
Do remember that your request for canceling the ordered item should be made within 24 hours of placing an order, otherwise, after 24 hours following conditions will apply:
- If you will cancel the order before it got shipped, this will result in a direct 30% deduction from the amount you paid when placed ordered
- In case of cancellation of the purchased item within 03 business days will result in a direct deduction of 10% from the amount you paid when the order was placed
- No chance will be left for cancellation of the order that will be taken or entertained after Seven Business days of order confirmation.
For more information, contact us:
Phone: +1 (313) 435-0823